Terms & Conditions

Experience Orkney Tours Terms and Conditions

When you book an Experience Orkney tour, you are agreeing to the following terms and conditions.

A booking must be accompanied by a deposit of £50. Payment of the balance is due 60 days before arrival, and we will invoice you for this approximately one week beforehand. If you are booking less than 60 days before your holiday, full payment needs to be made. We will send you a confirmation of your booking, at which point the contract between us comes into existence.

Payment (in Sterling) can be by cheque, bank transfer or by credit and debit card via Stripe or Paypal.  Paypal invoices can be paid by credit card, even if you are not registered with Paypal. There is an additional charge of 5% on payments by Paypal or Stripe, to cover the administration charge, but for international payments up to approximately £750, this is the cheapest option.

If you cancel your tour up to 60 days before the tour date, the deposit will be retained but any further payment will be returned. There will be no refund for cancellations less than 60 days before the date of the tour, so you are strongly advised to take out travel insurance.

In the event of your cruise ship cancelling its Orkney stop due to weather,  your payment (minus the original deposit) will be returned to you promptly.

If extreme circumstances force us to cancel the tour, we will do our best to offer a fully-qualified guide to follow the planned itinerary.  If this proves impossible or is unacceptable to you, a full refund of the cost of the tour will be given but we are not responsible for any consequential loss e.g. travel costs.